September 28, 2004
bob the cab driver
About once a week, I have to catch the late train home. Bob the cab driver always meets me the station and drives me to my house.
Bob's got what Seth Godin calls 'The Free Prize'. He's got what Tom Peters calls "The Wow! Factor". He's got something I like that no other cab driver has. It might be his jovial manner, it might be I like the fact his car is colored red. It might be the fact that he's very reliable. The reason doesn't matter so much. Regardless, Bob gets my business 100% of the time. When he can't make it I let his brother pick me up instead, but that doesn't happen too often. I call no other cab service but Bob's. There are a lot of cab companies where I live. Cab driving is a pretty commodified business. But I call Bob. Every time. I like Bob.
And the minute he pisses me off for whatever reason I'll find another cab driver I like just as much.
Posted by hugh macleod at September 28, 2004 11:48 AM | TrackBackMy Bob is called Boni. He gives good Wow. He meets me at the airport and takes me home. He listens when I rant. Hes quiet when I sleep. He tells me the gossip and banters when banter is required. He is never offended that I always sit in the back. He doesnt smell. Nor does his cab. Taxi perfection. There could be no match.
Posted by: Sarah at September 29, 2004 4:36 PM