To say that there’s a connection between customer well-being, employee well-being, and company well-being is hardly new.
What IS new, is a term that my business partner and co-founder, Jason Korman, first coined: EmploymentUX.
Here’s a proposition: just like there is a UX for customers, employees also have a UX. Let’s call it Employment UX. We conceptualize customers in different ways – internal, external, etc. We spend a great deal of time on user experience (UX): a person’s behaviors, attitudes and emotions about using a particular product, system or service.
Just like we think about customers, we should think about “organizational experience”, viewed from the employee perspective.
The way I see it, in the future HR will see their employees roles in subjective, holistic, experiential terms, not just in terms of supply and demand.
At least, this will be true for the world-class companies. Crap companies will just muddle through, same as always.