Ideas Worth
Sitting With

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It’s not rocket science…

This was an illustration we did for a large hospital client, one that wanted to put “patient experience” at the heart of their company, making …

R-E-S-P-onsibility

Sometimes, a team member doesn’t hit their mark. Sometimes there’s two or three who aren’t getting it. But when you feel like you’re managing a bunch …

Hiring for culture

Culture isn’t taught or transmitted. It’s hired. The best teams are formed by the ASA model: attraction, selection, attrition. Basically, the theory says people are attracted …

It’s all about the narrative

They say everyone has a story. But more than that, everyone IS a story. By that I mean, we don’t see ourselves as these random …

treat people the way you want to be treated

The Golden Rule

From the Sermon on the Mount: “All things whatsoever ye would that men should do to you, do ye even so to them.” Exactly. Makes …

We've found a little way to make a big difference

Your time will come

Everybody reading this wants to make a difference. Of course we do. That’s been the human condition since Adam bit the apple. (And while we’re …

Its “user,” not “youser”

There’s that Henry Ford quote, where if you asked the people in a pre-car world what kind of transportation they wanted, they’d say faster horses. …

Contagious and infectious trust

Trust is like a laughter. It’s infectious. No, it really is, it spreads like a virus. Which means the opposite is true: that fear and …

Ride your own wave

If real change is going to happen to your company (and you as a result, QED), you can wait for the stock market to lose …

Celebrate Small Wins

Mindset is everything. As we do our work, it is easy to assume the worst: People are lazy, their intentions aren’t good, they lie. You’ll …

You’re talking to me?

“I’m a firestarter.” Really? “I’m a ninja.” Really? “I’m crushing the normally staid world of ______. Really? Call me old fashioned, but when did we …