Ideas Worth
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The Extra Mile
The thing about being empathetic is that it’s not all smiles. In real life, true empathy drills down into unhappiness. You don’t just feel when …
Listening – even when what’s being said is hard to hear
Products actually create two conversations. One is internal, at your company. The other is external, among your customers. The easiest way to create the kind …
Without trust there is nothing
There’s nothing you can do to make people trust you. Except saying only what you mean. Except doing exactly what you say you’re going …
Culture happens in between the rules
We’re fond of saying “culture is what happens in between the rules”. Culture isn’t policy. Policy isn’t culture. They can inform each other, but …
Connect hope with action
The one thing that keeps us moving. We all know what it is. Without it we are nothing. With it, we can do anything. But …
Love it or leave it
There’s an increasingly popular management idea of building a successful company, one successful team at a time. A team-centric org, as it were. Amazon is …
We buy belief in our own human potential
Again, Elon Musk nails it. We don’t buy gadgets. We buy beliefs. We don’t buy trips to Mars, we buy belief in our own human …
You don’t need to own it to use it
Lots of folks think they need to own the platform, not just be able to use it. Sure, you can try to be like Zuk, …
Is your purpose to be “crushing it” all the time?
If one’s Facebook feed is anything to go buy, it seems the whole point of existence is to be “crushing it” all the time. To …
If you look after them
They say the secret to being successful is to (A) have a great product and (B) love your customer. Simple enough… But you can make it …
Albert Einstein’s Theory of Happiness
From NPR- October, 2017: Somebody did buy happiness. Albert Einstein’s theory of happiness sold at auction. Someone paid $1.3 million for a piece of paper. …
Imagination Is Life
Between the death of Isaac Newton and the birth of Albert Einstein, the most important physicist was the Scot, James Clerk Maxwell. Maxwell’s Equations are …
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