Ideas Worth
Sitting With
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what to do with your employee engagement data
Like almost all companies, you have data and insights from your engagement surveys. You ran those surveys for a reason. There are “issues” to fix, …
everyone is in transition
Even the most solid business plan is temporary. Things change. People change. Life is fluid. But at least, knowing this, you have a lot less …
anything is magical
Though it would be easy to quibble with this 2014 HBR article: “For Breakthrough Innovation, Focus on Possibility, Not Profitability”, the main point of the article …
healthUX – what the patient feels?
Do you design based on how a patient feels? By Jon Mertz Maya Angelou, author and poet, said, “I’ve learned that people will forget …
are we a more creative company?
I began my professional life in an era where “creativity” was a dirty word to the guys in suits. The fact that we live in …
innovation is chemistry
In the world most of my clients live in, size is not an issue, innovation is an issue. The companies that can innovate faster than …
excuses are a disease
If I have one regret about my younger days, it’s that I made far too many excuses. I over-relied on the and understanding and …
tech problems don’t exist
This cartoon was inspired by my friend, Deb Schultz’s famous Iine, “Technology changes, people don’t.” Just as a fish cannot perceive that it’s swimming in water, …
i was in love with an idea
When you’re young, you discover the power of the idea. The idea could be about anything- art, science, business, love, politics, technology. It could …
hotbeds of creativity
Hospitals aren’t ad agencies or media companies. So the word, “creativity” is not often associated with them. Instead we associate them with procedures and processes, both …
healthUX – our patients rock!
In the stressful, chaotic, often painful world of healthcare, it’s too easy to forget… We actually like our patients. Otherwise we wouldn’t be in …
act fast!
When Dell set up their big social media program a decade ago, I heard that the team involved estimated that it would take three months to …
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