What IS new, is a term that my business partner and co-founder, Jason Korman, first coined: EmploymentUX.
Here’s a proposition: just like there is a UX for customers, employees also have a UX. Let’s call it Employment UX. We conceptualize customers in different ways – internal, external, etc. We spend a great deal of time on user experience (UX): a person’s behaviors, attitudes and emotions about using a particular product, system or service.Just like we think about customers, we should think about “organizational experience”, viewed from the employee perspective.
At least, this will be true for the world-class companies. Crap companies will just muddle through, same as always.