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I wrote the preceding paragraph to illustrate the intellectual bankruptcy of what I call “Dinosaurspeak”. That rather sociopathic combination of being completely focused on customer benefit and yet completely selfish at the same time.
And yeah, if it doesn’t work on gapingvoid, it ain’t going to work on your product, either.
What is interesting to me is that this style of language was pretty universal only a few years ago. Sure, you had a few mavericks out there stirring things up, but most external business communication was pretty much stuck in firehose mode.
When markets become smarter and faster than the companies servicing said markets, language changes. Of course it does.
My question isn’t “how is it changing” (I already kinda-sorta know the answer to that one), but “why isn’t it changing faster?”