September 27, 2004

non-commodified

zzzzazzdggg61.jpg

Back in the 60s and 70s, Received Wisdom would say that a computer company should make both main bits of the machine- the hardware and software. IBM, Digital etc all followed this model.

But 25 or so years ago Microsoft asked themselves one of the best questions ever in the history of business:

“If hardware was free, how would Microsoft make a living?”

They had seen the writing on the wall. They saw hardware (i.e. the white boxes and circuit boards that make up PCs) eventually becoming a commodity. They looked into the future, and saw the price do nothing but go down.

And this was years before hardware became commodified. They decided software was where the action was; they’d let companies like Dell or Toshiba worry about the ever-commodifying molecules. They would just focus exclusively on the bit that would retain its value over time i.e. the software.

Apple didn’t spot this. Apple held on to hardware.

Apple nearly went under.

Microsoft became one of the biggest companies in the world.

Brilliant. Absolutely brilliant.

So here’s my question to my fellow advertising folk, in the same vein:

“If they made advertising illegal overnight, how would your company make a living?”

Seriously. Any fool company can come up with a decent campaign brief. Any fool company can produce an award-winning TV commercial.

That’s no longer where the value is. Like computer hardware, that part of the business has become commodified. The real long-term, non-commodified value is elsewhere.

So where’s the non-commodified part? Seriously.

I have an idea. It's very exciting.

Posted by hugh macleod at September 27, 2004 1:11 PM | TrackBack
Comments

Illegal?!? The reason Microsoft’s question is powerful is that the outcome it suggests is likely. Who’s going to make advertising illegal?

Likely scenarios which ought to spark exciting answers might include:

- If traditional advertising (TV ads, mag spots, and billboards) becomes valueless (like bandwidth and long distance phones), where will you go?
- As advertising becomes the domain of the common person, where will the next game be played?
- As the pay-back for advertising approaches zero, what will you begin selling in it’s stead?

If you’re seeking an edge, you might as well be ultra-clear on where all the dull knives are.

Posted by: Jeremy at September 27, 2004 2:48 PM

I think Jeremy hits it on the head, except that we may already be there. Advertising is largely commoditized already-- conversations are not.

Posted by: Peg at September 27, 2004 7:07 PM

If you don't think illegal is plausible, Jeremy, how about invisible? Give everyone a TiVo and good ad blocking software and a large fraction of advertising simply disappears. (As does the money used to pay for it.)

Posted by: Katherine at September 27, 2004 7:53 PM

When ads are illegal... story tellers will still be needed

Corporate bard! that's who you'll be!
singing songs of great ventures (& aquisitions) with stories of victories, and tragedies

From a recent HBR article http://harvardbusinessonline.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=R0306B

"Robert McKee, the world's best-known screenwriting lecturer, argues that executives can engage people in a much deeper--and ultimately more convincing--way if they toss out their PowerPoint slides and memos and learn to tell good stories. As human beings, we make sense of our experiences through stories. But becoming a good storyteller is hard. It requires imagination and an understanding of what makes a story worth telling. All great stories deal with the conflict between subjective expectations and an uncooperative objective reality. They show a protagonist wrestling with antagonizing forces, not a rosy picture of results meeting expectations--which no one ends up believing. Consider the CEO of a biotech start-up that has discovered a chemical compound to prevent heart attacks. He could make a pitch to investors by offering up market projections, the business plan, and upbeat, hypothetical scenarios. Or he could captivate them by telling the story of his father, who died of a heart attack, and of the CEO's subsequent struggle against various antagonists--nature, the FDA, potential rivals--to bring to market the effective, low-cost test that might have prevented his father's death. Good storytellers are not necessarily good leaders, but they do share certain traits. Both are self-aware and both are skeptics who realize that all people--and institutions--wear masks. Compelling stories can be found behind those masks."

:o)

Posted by: Jason at September 27, 2004 11:48 PM

I think you missed the point. Badly. Microsoft never was interested in hardware. Apple has always been a hardware company. It also happened to develop its own software to run its machines. And bar a slack period in the late-eighties and early-nineties, it was always a better brand than Microsoft. Where Gates imitates, Apples innovates. And that, not avoiding hardware, is what made Microsoft great (although not "great" in the Apple sense...). It waits for other people to innovate then copies them and muscles them out of the market or buys them. It's a corporate feudal lord, made powerful by lawyers and capitalism and some insanely bullying contracts to supply PC makers with an operating system and by market share. Where on earth did you get the idea that there was some smart move to avoid hardware in its history?

Then look at the situation now. Everyone bar its stockholders, employees and developers hates Microsoft. My 70 year-old mother-in-law who can barely turn on her PC hates its products. But Apple is hip. It's revolutionised two whole indiustries (music and portable entertainment). Its users, by and large love the brand. And it makes lots of money now. By doing hardware. And software. Together.

On this one, Hugh, your analysis sucks. Maybe you should try to re-invent the commodified part of advertising. Make something moribund better. Turn the walkman into the iPod. Be Steve Jobs, not Bill Gates.

Posted by: Richard at September 28, 2004 9:48 AM

Richard, I was talking about the tension in companies between the becoming-less-valuable parts and the becoming-more-valuable parts.

Commodification management.

Using the PC market as an example. Granted, maybe there are better examples out there. You tell me.

Posted by: hugh macleod at September 28, 2004 10:43 AM

I once interviewed Intel's then chief technology officer, Pat Gelsinger. Smart guy: he headed up the 386 development team when he was 26. I wondered whether he found it depressing that all that money invested in 386 fab plants, billions of dollars, was goign to be rendered worthless when Intel developed the 486 - and that every couple of years, they'd be wasting all that money again. "If we don't eat our children, someone else will," was his reply. A bit hackneyed, but very true. Point being, Intel was never in the 386 manufacturing business (which got commoditised - it still exists), it's in the cutting edge microprocessor business. It's a question of concept. Must dash, more if I have time later...

Posted by: Richard at September 29, 2004 12:08 PM

There is no doubt you get me to thinking. Out with indifference etc etc. I will be back to this site.

Posted by: Tom Sherman at January 7, 2005 1:01 PM